Privacy Policy
At The Helpers, we value your trust and take your privacy seriously.
This Privacy Policy explains how we collect, use, store, and protect your personal information in line with
the Protection of Personal Information Act, 2013 (POPIA).
By using our platform, you consent to the collection and processing of your information as described here.
Our designated Information Officer is responsible for ensuring compliance with POPIA:
Name: Brent Lindeque
Email: Brent@goodthingsguy.com
You can contact Brent for any questions, complaints, or requests related to your personal information.
We may collect the following information:
For Individuals Using the Platform
- Full name
- Email address
- Phone number (optional)
- Location (province/city)
For Organisations Listing on the Platform
- Organisation name
- NPO / NGO / PBO registration numbers
- Physical address and coverage area
- Contact person’s name, email, and phone
- Website and social media links
- Logos, images, and supporting documents
- Type and focus of organisation
- Donation links or volunteer options
Automatically Collected Information
- IP address
- Browser type and device information
- Analytics data (via Google Analytics, Maps, etc.)
Purpose of Collection
We collect information to:
- Create and manage user accounts
- Verify organisations and their listings
- Display organisations in the directory
- Communicate updates, requests, or responses
- Improve the platform and user experience
- Comply with legal obligations
How We Store and Protect Your Information
Your data is stored securely on Druff-hosted servers.
We implement appropriate technical and organisational measures to protect against:
- Loss or theft
- Unauthorised access or disclosure
- Accidental destruction or damage
Sharing Your Information
We do not sell or rent your information.
We may share your information with:
- Service providers who assist us with hosting, analytics, or platform functionality
- Legal authorities if required by law
All third parties are bound to protect your information in accordance with POPIA.
Your Rights Under POPIA
You have the right to:
- Access your personal information
- Request correction of inaccurate or incomplete data
- Request deletion or destruction of personal information
- Object to the processing of your personal information
- Lodge a complaint with the Information Officer or the Information Regulator
To exercise your rights, contact: Brent Lindeque – Brent@goodthingsguy.com.
Consent
By using our platform or submitting your details, you consent to the collection and processing of your
information as outlined in this Privacy Policy.
You may withdraw consent at any time by contacting our Information Officer. Withdrawal of consent may
affect your ability to use certain features of the platform.
Cookies and Analytics
We use cookies and analytics tools to:
- Improve website functionality
- Track usage patterns for better service
- Display maps and location-based features
You may disable cookies in your browser, but some features of the site may not function properly.
Data Retention
We retain your personal information only as long as necessary for the purposes listed above or as required by law. Organisations must update their listings every twelve (12) months to remain active. Outdated information may be archived or deleted.
Changes to This Policy
We may update this Privacy Policy from time to time. The most recent version will always be displayed on this page. Continued use of the platform constitutes acceptance of the updated policy.
Contact Us
For any questions or concerns about your privacy, or to exercise your POPIA rights, contact:
Brent Lindeque – Information Officer
Our Promise
Your privacy and trust are at the heart of everything we do. We aim to make The Helpers a safe, transparent, and responsible platform for all South Africans, whether you’re giving help, getting help, or listing your organisation.
